Reference

Our Terms Shape How Your Account Works

When you open an account at kaisar hoki, you agree to a set of terms that protect both you and the platform.

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kaisar hoki Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Ask Questions About Your Account Terms

Our support team is here to explain any part of these terms and help you understand your rights. You can reach us through live chat, email or phone during our operating hours.

Live Chat Open a chat window in the bottom right of the lobby or this page. We're available 08:00–23:00 Jakarta time, seven days a week. Average response time is under three minutes.
Email Support Send your question to [email protected]. We reply to all emails within one business day. Include your account username and the issue so we can help faster.
Phone Line Call our team at +62 812 7654 3210 weekdays 09:00–18:00 Jakarta time. If you reach voicemail, leave your number and we'll call you back within two hours.
ACCOUNT SAFETY

How We Protect Your Data and Account Access

Your account security starts the moment you register. We use 256-bit SSL encryption on all logins and transactions. Your password is never stored in plain text; we hash it with industry-standard algorithms.

SSL Encryption

All logins and transactions are protected with 256-bit encryption. Your connection to our lobby is secure whether you're on desktop in Yogyakarta or mobile on the train.

Password Storage

We never store your password in readable form. Each password is hashed with bcrypt and salted so no one, including our staff, can read your original password.

Two-Factor Authentication

Activate 2FA in your account settings to add a second verification step at login. You'll receive a code via SMS or authenticator app; enter it to access your account.

Payment Tokenisation

DANA, OVO, GoPay and QRIS details are tokenised, so our servers never see your full payment credentials. Only the token is stored, reducing fraud risk.

Quarterly Security Audits

We hire external security firms to test our systems every three months. Reports are kept on file and shared with our compliance team. Any vulnerabilities found are patched within 48 hours.

Account Freeze on Suspicious Activity

If you report unauthorised access, we freeze your account instantly while we investigate. You can't lose funds during a freeze; all transactions are reviewed before your account reopens.

Terms & Conditions Questions Players Ask Most

Here are the answers to the questions we hear most often about our terms. If yours isn't listed, reach out to support and we'll walk you through it.

It depends on the breach. Minor issues like outdated contact details are corrected during account maintenance. Serious breaches—like using a fake name, multiple accounts or fraud—result in account suspension and forfeiture of funds. We always notify you by email before closing an account, with a clear explanation and appeal process.

Our terms apply equally to all players and aren't negotiable per individual. However, if you believe a clause is unfair or conflicts with local law where you live, contact our compliance team at [email protected]. We review every dispute seriously and respond within five business days.

We retain all transaction records, account details and login history for seven years after your last activity. This is for compliance and fraud prevention. After seven years, we securely delete everything. You can request a copy of your data anytime by emailing support with your account username.

If we close your account, you have the right to know why. We'll email you a detailed explanation within two business days. Any funds in your wallet are returned to your original payment method—DANA, OVO, GoPay or QRIS—within three business days. You can appeal the closure by replying to that email or calling our team.

Yes. All deposits are recorded immediately in our encrypted ledger. If our platform goes down, your balance is restored automatically when we come back online. We maintain daily backups of all wallets and transaction logs. In rare cases of data loss, we restore from backup—your balance stays intact.

Only you can access your account unless you've given someone else your login credentials. Our support team can view account details when you contact us, but we never share your data with third parties—not advertisers, not game studios, not payment processors. We only share data with authorities where local law requires it.

Some clauses in our terms depend on the laws of your country or region. For example, certain game types or withdrawal limits may not be available in all areas. When we say 'where local law permits', we mean that specific rule only applies if your location's laws allow it. We always follow your local laws over our terms.

Related Pages

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